Terms & Conditions 

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Third Parties & Liability

 

Third parties such as estate agents, solicitors, or letting agents may be involved in your transaction, but we are not responsible for their services, actions, or any delays caused by them. We are liable only for fees paid, except in cases of negligence by our Code of Conduct.

 

Appointments & Cancellations

 

We will make every effort to honour scheduled appointments, but if we need to reschedule, we will aim to do so within 48 hours. If you cancel with less than 24 hours' notice, a cancellation fee may apply.

Please ensure that you or a responsible adult is available at the agreed time.

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Fees & Payment

 

The service fees must be agreed upon in advance and should be paid before the scheduled date. We only accept credit cards and debit cards (no cheques), this is payable via payment link or card machine on the assessed property. 

 

Data Protection

 

We collect and use your personal data only for processing your request. We will not share it except as necessary to provide our service. Please inform us of any changes to your personal information. You can request access to your personal data for a small administrative fee.

 

Your Responsibilities

 

Ensure timely payment of fees. 

 

Liability & Insurance

 

We are not liable for indirect losses (e.g., delays, inconvenience) unless caused by gross negligence.

Liability for professional negligence is limited to the service fee. We have Professional Liability Insurance, available for review upon request.

 

Force Majeure

 

We are not responsible for delays or failures caused by events beyond our control, such as natural disasters, legal restrictions, industrial action, or civil disturbances.

 

Subcontracting

 

We may subcontract services but remain fully responsible for service quality. You will be notified of any subcontracting, and you may raise objections on reasonable grounds.

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Governing Law

 

English law governs these terms. Disputes will be resolved in English courts or through London arbitration. We reserve the right to enforce an arbitration ruling internationally.